Job description:
Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
Job Summary:
The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services.
Key Responsibilities:
- IT Infrastructure Management:
- Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services.
- Ensure the availability, performance, and security of IT infrastructure.
- Implement and manage disaster recovery and business continuity plans.
- Monitor and optimize infrastructure performance, capacity, and scalability.
- Manage data centre operations, including hardware and software upgrades.
- Applications Management:
- Oversee the support and maintenance of enterprise applications.
- Ensure applications are aligned with business needs and are scalable, secure, and reliable.
- Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems.
- Collaborate with business units to identify and prioritize application requirements.
- Oversee the integration of new applications with existing systems.
- Team Leadership:
- Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff.
- Foster a culture of continuous improvement, innovation, and collaboration within the IT team.
- Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members.
- Manage staffing, including recruitment, onboarding, and retention of top talent.
- Vendor and Budget Management:
- Manage relationships with IT vendors, service providers, and contractors.
- Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services.
- Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation.
- Monitor and report on IT expenditures, ensuring alignment with budgetary constraints.
- Security and Compliance:
- Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).
- Implement and maintain security policies, procedures, and controls to protect against cyber threats.
- Conduct regular security assessments and audits to identify and mitigate risks.
- Ensure compliance with internal policies and external regulatory requirements.
- Strategic Planning:
- Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals.
- Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications.
- Support the development and implementation of long-term IT roadmaps to support business growth and innovation.
- Provide strategic guidance on IT investments and initiatives.
Qualifications:
- Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus.
- Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role.
- Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable.
- Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills.
- Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation.
- Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements.
- Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus.
