At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
As a DevOps & CI/CD Engineer (Staff 2/3), you will support issues related to continuous integration and delivery pipelines and infrastructure management. You will follow standard operating procedures (SOPs) and runbooks while escalating unresolved issues to higher levels. Your role will focus on initial analysis and SOP based resolution, request fulfilment and ensuring the stability of CI/CD pipelines and cloud infrastructure.
Your Key Responsibilities
- Incident Response and Troubleshooting.
- Categorize and document issues while following established escalation processes.
- Perform initial troubleshooting and apply known fixes from SOPs and runbooks.
- Fulfill service requests as per standard procedures.
- Maintain, and troubleshoot CI/CD pipelines
- Manage artifact storage, version control, and security checks ensuring smooth CI/CD integration.
- Document resolution steps in ITSM tools and escalate unresolved issues to L3 team.
- Identify recurring issues and contribute to knowledge base updates.
- Execute automation scripts and assist in enhancing deployment workflows.
- Work under the guidance of Senior DevOps engineers to gain hands-on experience.
- Actively seek feedback and mentorship from senior team members to enhance technical skills and knowledge in AWS cloud technologies and DevOps practices.
Skills And Attributes For Success
- Basic Understanding of CI/CD pipelines and DevOps tools (ArgoCD, Terraform, GitHub Actions).
- Familiarity with AWS (EC2, S3, IAM, VPC) and Kubernetes (EKS, Helm).
- Effective communication and problem-solving skills.
- Ability to follow structured troubleshooting guides and document resolution steps.
To qualify for the role, you must have
- 1-3 years of experience in DevOps, cloud operations, or IT support.
- Hands-on experience with CI/CD pipelines.
- Experience working with ITSM tools.
- Basic scripting experience in Bash, Python, or PowerShell.
- Willingness to work in a 24x7 rotational shift-based support environment.
- No location constraints
Technologies and Tools
Must haves
- Cloud Platforms: AWS
- Incident Management: Any (with preference for ServiceNow tool).
- DevOps Tools: Hands on experience in alteast 2 of the tools - ArgoCD, Harness.io,GitHub Enterprise,Nexus IQ / Nexus RM,SonarQube
- Containerization: Docker, AWS EKS
- Scripting & Automation: Runbooks and automation scripts, Bash
- Certification : Any relevant AWS certification
Good to have
- Devops tools: Terraform.
- PlatformMonitoring & Logging: AWS CloudWatch
- Containerization: Helm
- Scripting & Automation: Python
What we look for
- Enthusiastic learners with a passion for cloud technologies and DevOps practices.
- Problem solvers with a proactive approach to troubleshooting and optimization.
- Team players who can collaborate effectively in a remote or hybrid work environment.
- Detail-oriented professionals with strong documentation skills.
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
