DevOps Engineer – Five9 Specialist
Location: USA – Fully Remote
Salary: $83,000 – $100,000
Type: Permanent
- Our client is a global technology leader, delivering AI-driven, data-led, and automated solutions that help organisations operate smarter and more efficiently. Since 1990, they’ve worked with some of the world’s most recognised brands to design and implement end-to-end systems that improve performance, enhance customer experience, and drive real results — all with a strong commitment to sustainability and social impact.
- Now, they’re looking for a talented Five9 DevOps Engineer to take centre stage in designing, implementing, and optimising advanced telephony environments. This is your chance to work with cutting-edge technology, influence mission-critical systems, and create seamless communication experiences that truly make a difference.
What you’ll be doing
Design & Implementation
- Collaborating with clients to capture requirements and design world-class Five9 solutions.
- Leading implementations with a focus on automation, integration, and DevOps best practices.
- Supporting system and user acceptance testing to ensure flawless delivery.
Support & Maintenance
- Providing ongoing technical expertise for Five9 telephony systems.
- Resolving customer queries quickly and effectively.
- Applying automation and CI/CD practices for smooth, efficient operations.
Optimisation & Security
- Embedding best-practice DevOps principles into everything you do.
- Strengthening security measures to protect against breaches and ensure compliance.
Continuous Improvement
- Recommending new technologies and enhancements to boost performance and reliability.
- Driving process improvements that enhance customer satisfaction.
What we’re looking for
- Proven experience as a Five9 Implementation Engineer.
- Strong background in Agile/Scrum software development life cycle.
- Exposure to SIP telephony apps (Freeswitch, Asterisk, Kamailio, WebRTC) a plus.
- CI/CD automation and cloud platform experience (AWS, Azure, or GCP).
- Knowledge of contact centre technologies and ITIL frameworks.
- Excellent troubleshooting, communication, and problem-solving skills.
Education & Certifications
- Bachelor’s degree in IT, Telecommunications, or related field.
- Five9 certifications (Implementation Engineer Bootcamp Parts 1 & 2, IVA Studio) highly desirable.
Why you’ll love it
- Fully remote role anywhere in the USA.
- Work with a global leader known for innovation, integrity, and impact.
- Make a genuine difference to clients’ success stories.
- Be part of a culture that values your expertise and ideas.
