Job Summary
Responsible for the management and engineering of infrastructure technologies, including virtualization, computer hardware, storage and backups, directory and messaging services, automation, and deployment solutions.
Essential Job Functions
- Serve as a technical resource for infrastructure technologies.
- Provide Tier 3 support as needed.
- Participate in projects as assigned.
- Perform and coordinate routine maintenance and patching on supported systems.
- Develop standard operating procedures (SOPs) and quick reference guides (QRGs) for tasks such as infrastructure-as-code (IaC) deployments and single sign-on (SSO) administration.
- Contribute to the development and implementation of architecture and infrastructure solutions.
- Support the creation of technical proposals for capacity expansion and new implementations.
- Facilitate cross-training and knowledge transfer of SOPs and QRGs with IT teams.
- Create and maintain documentation of overall infrastructure architecture, including cloud environments.
- Assist with capacity planning and configuration management.
- Participate in evaluations of technology vendors and solutions.
- Apply repeatable best practices in compliance with established architectural standards and engineering methodologies.
- Assist in implementing best practice security measures to protect organizational data and systems.
Other Functions
- Ensure compliance with internal controls related to job responsibilities and administrative activities.
- Perform special projects and other duties as assigned.
- Establish and maintain strong working relationships with business units and management.
Qualifications
- Bachelor's degree preferred.
- Experience with core infrastructure design.
- Experience with Azure foundations and Landing Zone methodologies.
- Experience with cloud networking (e.g., VPCs, Private Endpoints, NSGs, firewalls).
- Experience with AI technologies (e.g., OpenAI, AI Foundry, Gemini).
- Experience with infrastructure automation (e.g., Terraform, VMware Cloud Foundations, Azure Bicep, ARM templates).
- Experience with backup technologies, disaster recovery, and cloud-based replication.
- Experience with Microsoft Active Directory, Entra ID, SAML/OpenID Connect, DNS/DHCP, and encryption solutions.
- Knowledge of monitoring technologies, scripting automation, deployment, and system maintenance methodologies.
- Relevant certifications (examples include ITIL Intermediate v3, Microsoft Certified Solutions Expert, VMware Certified Professional, CompTIA Server+/Storage+, EMC certifications, Cisco CCNP Data Center, Client ASE Storage Solutions Architect).
- Minimum of 6 years of relevant experience.
- Ability to navigate organizational dynamics and effectively influence decision-making.
- Strong understanding of business concepts and processes, and how they impact technology decisions.
- Strong analytical and problem-solving skills with the ability to determine root causes and implement solutions.
- Strategic thinking and organizational acumen witha focus on key success factors.
- Superior attention to detail.
- Ability to manage multiple competing, time-sensitive priorities.
- Ability to work independently without supervision.
- Ability to work effectively as part of a team.
