Role Description
Role Proficiency:
Act under guidance of Lead II/Architect understands customer requirements and translate them into design of new DevOps (CI/CD) components. Capable of managing at least 1 Agile Team
Outcomes:
- Interprets the DevOps Tool/feature/component design to develop/support the same in accordance with specifications
- Adapts existing DevOps solutions and creates own DevOps solutions for new contexts
- Codes debugs tests documents and communicates DevOps development stages/status of DevOps develop/support issues
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components
- Optimises efficiency cost and quality of DevOps process tools and technology development
- Validates results with user representatives; integrates and commissions the overall solution
- Helps Engineers troubleshoot issues that are novel/complex and are not covered by SOPs
- Design install configure troubleshoot CI/CD pipelines and software
- Able to automate infrastructure provisioning on cloud/in-premises with the guidance of architects
- Provides guidance to DevOps Engineers so that they can support existing components
- Work with diverse teams with Agile methodologies
- Facilitate saving measures through automation
- Mentors A1 and A2 resources
- Involved in the Code Review of the team
Measures Of Outcomes:
- Quality of deliverables
- Error rate/completion rate at various stages of SDLC/PDLC
- # of components/reused
- # of domain/technology certification/ product certification obtained
- SLA for onboarding and supporting users and tickets
Outputs Expected:
Automated components :
- Deliver components that automat parts to install components/configure of software/tools in on premises and on cloud
- Deliver components that automate parts of the build/deploy for applications
Configured Components:
- Configure a CI/CD pipeline that can be used by application development/support teams
Scripts:
- Develop/Support scripts (like Powershell/Shell/Python scripts) that automate installation/configuration/build/deployment tasks
Onboard Users:
- Onboard and extend existing tools to new app dev/support teams
Mentoring:
- Mentor and provide guidance to peers
Stakeholder Management:
- Guide the team in preparing status updates keeping management updated about the status
Training/SOPs :
- Create Training plans/SOPs to help DevOps Engineers with DevOps activities and in onboarding users
Measure Process Efficiency/Effectiveness:
- Measure and pay attention to efficiency/effectiveness of current process and make changes to make them more efficiently and effectively
Stakeholder Management:
- Share the status report with higher stakeholder
Skill Examples:
- Experience in the design installation configuration and troubleshooting of CI/CD pipelines and software using Jenkins/Bamboo/Ansible/Puppet /Chef/PowerShell /Docker/Kubernetes
- Experience in Integrating with code quality/test analysis tools like Sonarqube/Cobertura/Clover
- Experience in Integrating build/deploy pipelines with test automation tools like Selenium/Junit/NUnit
- Experience in Scripting skills (Python/Linux/Shell/Perl/Groovy/PowerShell)
- Experience in Infrastructure automation skill (ansible/puppet/Chef/Powershell)
- Experience in repository Management/Migration Automation – GIT/BitBucket/GitHub/Clearcase
- Experience in build automation scripts – Maven/Ant
- Experience in Artefact repository management – Nexus/Artifactory
- Experience in Dashboard Management & Automation- ELK/Splunk
- Experience in configuration of cloud infrastructure (AWS/Azure/Google)
- Experience in Migration of applications from on-premises to cloud infrastructures
- Experience in Working on Azure DevOps/ARM (Azure Resource Manager)/DSC (Desired State Configuration)/Strong debugging skill in C#/C Sharp and Dotnet
- Setting and Managing Jira projects and Git/Bitbucket repositories
- Skilled in containerization tools like Docker/Kubernetes
Knowledge Examples:
- Knowledge of Installation/Config/Build/Deploy processes and tools
- Knowledge of IAAS - Cloud providers (AWS/Azure/Google etc.) and their tool sets
- Knowledge of the application development lifecycle
- Knowledge of Quality Assurance processes
- Knowledge of Quality Automation processes and tools
- Knowledge of multiple tool stacks not just one
- Knowledge of Build Branching/Merging
- Knowledge about containerization
- Knowledge on security policies and tools
- Knowledge of Agile methodologies
Additional Comments:
# of Resources: 1 Role Location(s): India Planned Start Date: 12/1/2025 Planned End Date: 5/31/2026 Resource Requirement: A dedicated offshore DevOps/Cloud Engineer is required to support the development and deployment phases. The resource must have expertise in: - AWS API Gateway - AWS Lambda - AWS Secret Manager - AWS EKS - Github (VCS and CD for GHA) - Terraform and general Cloud technologies Role Scope / Deliverables: Role: DevOps / Cloud Engineer Project Purpose: The Genesys API Development project aims to build and deploy a suite of secure, scalable APIs to integrate Genesys Cloud with internal systems. This effort will replace existing placeholder data with live API integrations, enabling more efficient data flow, improved automation, and enhanced functionality for the CMD contact center. Scope of Work: Environment Setup: Provisioning of Dev and Prod environments in AWS (EC2 or RDS, depending on final design). API Development: Implementation of REST APIs using AWS API Gateway, AWS Lambda, and AWS EKS. Infrastructure Configuration: Establishment of CI/CD pipelines, monitoring, and environment synchronization. Testing and Validation: Ensuring all APIs meet performance, security, and compliance standards before go-live. Support and Maintenance: Ongoing monitoring, issue resolution, and infrastructure support post-deployment. Scope: The resource will be responsible for the setup, development, deployment, and support of API infrastructure and microservices required for integrating Genesys Cloud with systems. This includes hands-on implementation of cloud-native solutions using AWS services, CI/CD pipelines, and containerized environments. Key Responsibilities / Deliverables: Infrastructure Setup: Provision and configure AWS environments (Dev & Prod) for API hosting. Implement secure and scalable cloud infrastructure using AWS best practices. API Development & Deployment: Develop and deploy REST APIs leveraging AWS API Gateway, AWS Lambda, and AWS EKS leveraging IAC tool like Terraform. Integrate APIs with backend systems and ensure consistent data flow between Genesys Cloud and internal platforms. Automation & CI/CD: Design and implement CI/CD pipelines for automated testing, build, and deployment. Manage environment variables, secrets, and IAM roles using AWS Secrets Manager and role-based access control. Monitoring & Optimization: Configure logging and monitoring using CloudWatch or equivalent tools. Identify performance issues and recommend optimization improvements for cost and efficiency. Security & Compliance: Ensure adherence to security, compliance, and audit standards for all deployed services. Participate in reviews to validate secure and compliant infrastructure configurations. Documentation & Handover: Maintain comprehensive technical documentation for infrastructure, deployments, and API configurations. Provide knowledge transfer and post-deployment support to operational teams. Expected Deliverables: Fully provisioned AWS environments for CMD Genesys APIs (Dev & Prod). Deployed, tested, and documented API suite using AWS API Gateway, Lambda, and EKS. Automated CI/CD pipeline for continuous integration and deployment. Secure access management and secrets configuration compliant with internal audit controls. Deployment and monitoring dashboards for ongoing API operations. Final handover documentation and support transition plan. Key Skills: AWS Cloud Services: Proven hands-on experience with AWS services including API Gateway, Lambda, EKS (Elastic Kubernetes Service), IAM, Secrets Manager, and CloudWatch. API Development & Integration: Strong understanding of RESTful API design, security, deployment, and integration across distributed systems. Infrastructure as Code (IaC): Experience using Terraform or CloudFormation to automate infrastructure provisioning and environment setup. CI/CD Pipeline Management: Expertise in building and maintaining CI/CD pipelines using tools such as GitHub Actions, Jenkins, or AWS CodePipeline, ensuring seamless deployment across environments. Containerization & Orchestration: Proficient in working with Docker and Kubernetes clusters, with knowledge of scaling, monitoring, and maintaining containerized applications. Security & Compliance: Familiarity with AWS security best practices, role-based access control (RBAC), and secrets/token management for secure deployments. Monitoring & Troubleshooting: Ability to configure and utilize AWS CloudWatch, Prometheus, or similar tools for real-time monitoring and issue resolution. Collaboration & Communication: Strong interpersonal and cross-functional communication skills; ability to collaborate effectively with development, operations, and security teams in a global delivery model. Preferred: Experience in microservices architecture and serverless application development. Familiarity with Cloud integrations or similar contact center platforms.
Skills
Aws,Github,Terraform,general cloud technologies
