We are currently looking for an experienced AWS Connect Engineer for an opportunity in Sacramento, CA (Hybrid – 2 days onsite).
Note on Interview Process: The client strongly prefers onsite interviews and will prioritize candidates who can attend in person. Remote interviews may be considered on an exception basis, provided the candidate adheres to interview integrity requirements, including no use of AI tools or external assistance, and complies with any applicable screening protocols.
Overview:Seeking an experienced AWS Connect Engineer to design and implement scalable contact center solutions using Amazon Connect, IVR, and conversational AI.
Responsibilities
- Design and build Amazon Connect Contact Flows, IVR, ACD, routing
- Develop Amazon Lex bots and integrate Polly for voice
- Build integrations using AWS Lambda & REST APIs (Salesforce/ServiceNow)
- Implement event-driven workflows (Kinesis, EventBridge, Step Functions)
- Manage infrastructure using Terraform/CloudFormation
- Monitor performance using CloudWatch, Contact Lens, QuickSight
Required Skills
- 3+ years Amazon Connect experience
- Strong in AWS (Lambda, API Gateway, DynamoDB, S3)
- Experience with Lex, Polly, IVR design, APIs
- Knowledge of telephony (SIP/VoIP) and contact center operations
- Salesforce/ServiceNow integration
- Public sector or healthcare experience -Desired but not required
- CI/CD and DevOps exposure
