AWS Devops Engineer with Amazon Connect

VySystems • Contract • Dallas, TX, US • 1d ago

Job Title
AWS DevOps Engineer
Job Summary
We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design, implement, and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony platform. This role is responsible for enabling fully automated deployments, Terraform-based infrastructure standardization, CloudFormation-to-Terraform modernization, and operational readiness in regulated Healthcare and Telecommunications environments.
Key Responsibilities
CI/CD Pipeline Engineering
· Create, manage, and operate CI/CD pipelines for application and platform deployments.
· Ensure all deployable artifacts (Lambdas, Amazon Connect resources, configuration, platform components) are deployed exclusively through pipelines.
· Implement promotion flows, approvals, and SDLC-aligned gating for QAT and downstream environments.
· Support branching and promotion strategies required for QAT, TST, and higher environments.
Infrastructure as Code (IaC)
· Create Infrastructure-as-Code templates using Terraform to provision AWS resources required for the telephony platform.
· Design and maintain modular, reusable Terraform templates aligned with platform and SRE standards.
· Translate existing CloudFormation templates into Terraform as part of IaC modernization and standardization.
· Ensure environment-specific configuration and isolation (data, endpoints, resources) is handled via IaC.
Platform Enablement & Operational Readiness
· Enable platform readiness to support Amazon Connect, IVR workflows, and serverless application deployments.
· Provision and support core platform resources required for QAT (e.g., data stores, shared resources, output artifacts).
· Establish observability hooks (monitoring, dashboards, alarms) consistent with existing telephony environments.
· Maintain and evolve deployment runbooks covering pipelines, infrastructure, validation, and rollback processes.
Collaboration & Delivery Support
· Partner with Architects, SREs, Developers, and QA to support qualification, testing, and promotion of telephony enhancements.
· Support SDLC definition for QAT usage, including entry/exit criteria and deployment cadence agreements.
· Assist teams in diagnosing deployment or environment-related issues during qualification cycles.
Required Skills & Experience
Core Technical Requirements
· Strong experience creating and managing CI/CD pipelines (GitLab preferred).
· Strong hands-on experience with Terraform for AWS infrastructure automation.
· Demonstrated experience converting CloudFormation templates to Terraform.
· Experience supporting AWS platforms used by serverless and application workloads.
· Knowledge of Healthcare IT environments, including regulated delivery, auditability, and change governance.
· Knowledge of Telecommunications and IVR platforms, including contact-center delivery concepts and reliability expectations.

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