Description:
AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly
Job Responsibilities
Azure Infrastructure Operations (IaaS)
· Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
· Monitor and optimize Azure infrastructure performance, availability, and scalability.
· Implement and maintain Azure Monitoring solutions and alerts.
Hybrid Infrastructure & Identity Management
· Manage and support hybrid cloud environments integrating on-premises and Azure services.
· Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
· Support Active Directory, Exchange, and Microsoft 365 environments.
Monitoring, Security & Compliance
· Monitor infrastructure health, system performance, and security compliance.
· Conduct infrastructure audits and maintain operational documentation.
Backup & Disaster Recovery
· Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
· Support business continuity and emergency outage response activities.
Required Skills & Experience
- Microsoft Azure (Compute, Networking, Storage)
- Microsoft Entra ID (Azure AD)
- Azure Monitoring & Security
- Hybrid Cloud Infrastructure Knowledge
- VMware / Hyper-V Administration
- Windows Server Administration
- VPN & ExpressRoute Connectivity
- PowerShell Scripting / Automation
- Incident & Change Management
- Root Cause Analysis (RCA)
Preferred Skills & Experience:
- Microsoft 365 Administration
- Exchange Administration
- Backup & Disaster Recovery Solutions
- IT Infrastructure Monitoring Tools
- ITIL Process Knowledge
Education Required:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
Additional Information:
- AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.
