Position: AWS SysOps Engineer
Location: Jacksonville, FL onsite
Full time position
Language Requirement: Bilingual (Mandarin Chinese) is required.
Relocation is also fin
e
We're looking for a dedicated SaaS Operations Engineer to maintain the stability, performance, and reliability of business-critical cloud applications. In this role, you will perform daily system monitoring, maintenance, health checks, and version upgrades while proactively identifying and resolving system anomalies, performance issues, and data inconsistencies. You will independently troubleshoot operational incidents, support major incident response activities, and contribute to post-incident analysis and documentation. The position requires close collaboration with security and compliance teams to provide audit evidence, implement corrective actions, and ensure compliance requirements are met. You will also work closely with sales and customer support teams to resolve customer technical issues through environment troubleshooting and log analysis. Additionally, you will develop and maintain automation scripts using Shell and Python to streamline operational tasks, improve efficiency, and reduce manual effort. Participation in on-call rotations and timely response to production emergencies are essential to ensuring high service availability, operational excellence, and customer satisfacti
on.
This is an onsite role in our Jacksonville office working Monday – Friday, 9:00am to 6:0
0pm.
What You’ll Be
Doing• Perform daily monitoring, maintenance, and routine checks of SaaS business systems, including version upgrades. Detect and resolve system anomalies, slowdowns, and data inconsisten
cies.• Troubleshoot and resolve common system errors and operational issues independently. Assist with major incidents and complete incident documentation and post-mortem rev
iews.• Support the security and compliance team by providing audit evidence (logs, screenshots, access records) and implementing follow-up improvements as ne
eded.• Respond quickly to customer technical issues in collaboration with sales and customer support teams (e.g., environment troubleshooting, log analy
sis).• Write maintenance scripts using Shell or Python (e.g., log rotation, health checks, batch operations) to improve effici
ency.• Participate in on-call rotation and respond promptly to production emergen
cies.
What You’l
l Need• Bachelor's degree in Computer Science or a related
field.• Kubernetes: Experience with Kubernetes cluster operations – understanding of Pods, Services, Deployments, and common troublesho
oting.• Middleware: Basic knowledge of Nginx, MySQL, Redis, Kafka – configuration and common issue resol
ution.• Scripting: Proficient in Shell or Python for maintenance sc
ripts.• AWS Services: Familiar with EC2, RDS, S3, VPC, IAM (EKS experience is a
plus).• Automation Tools: Familiar with Ansible or Terraform (experience is a
plus).• Language: Fluent Chinese (Mandarin) required – ability to communicate effectively with headquarters. Work proficiency in English for local work enviro
nment.• Team Collaboration: Strong communication skills and ability to respond effectively to incidents and emerge
ncies.• On-Call: Willing to participate in on-call rot
ation.
—and we’re looking for bold thinkers, builders, and innovators to j
oin us.
As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce expe
riences.
We’re not just building hardware—we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in
payments.
We offer comprehensive benefits packa
ges including:• Medical, dental, vision, life, and AD&a
mp;D insurance• Short & Long-t
erm disability• 401(k) Plan with
employer match• Paid vacation and
paid holidays• Tuition and professional certification
reimbursement• Employee Assi
stance Program• Internal employee recogniti
on and rewards• Quarterly stipend for team build
ing activities
