ResponsibilitiesSkill - Basic Java/J2EE, REST-API, Analytical & Problem solving skills. Production support L2/L3, Java, CI/CD.Level - SECategory - OrdinaryAutomate manual tasks of application maintenance and support to improve efficiency.Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and proceduresPerform and define monitoring tasks as per production need.Perform detailed investigation and escalate to relevant team with analysis.Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve productionEnsure timely and accurate status reporting as per procedures and production needs.Good understanding of SLA/OLA to identify task priorities. Incident, Request, Problem management as per defined guidelinesEnsure all ITIL principles are followed for incident, request and Problem management.Ensure Problem management is done where ever required.Track the Problem Management anomalies to closure.Own the data quality of all tracking. Ensure business continuity/ Crisis Management/ Reseliency in line with business criticalityDrive Major incident management process to handle any crisis on production.Effective communication and stakeholder management.Good understanding of business criticality.Take initiatives of application modernization.Ensure constant review and update of Agile and DevOps practices.Perform code review and ensure the quality of code, constantly.Constantly learn new/emerging technologies and mentor teams.Ensure post actions are defined for every improvement area identified.Track the post actions to closure with regular follow up and communication.Review the chronology and complete the PM document with right root causes identified.Ensure the PM is published and communicated to all stake holders. Ensure support coverage in accordance with service coverage agreed with periodic reviewDefine and secure the service coverage.Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partnersManage all stake holders for the feature/application.Drive governance meetings/ interactions with stakeholders to understand the concerns and share updates.Contribute towards knowledge sharing sessions with our partners.Focus on client centric approach towards user community. Define and conduct user satisfaction survey and improvement action planIdentify levers to improve quality, reduce cost and reduce Change management and smooth transition of servicesAble to define & put in place steps to mitigate production impacts due to PROD changesCollaborate with partners to understand the Market/Technical/Business eventsCommunicate stakeholders about potential impacts to productionBe part of GO/NO-GO decision and raise alerts appropriatelyAugment/Extend production coverage setup based on assessmentEnsure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharingDefine the strategy for the knowledge Management process for the project/team needsMake sure there is no risks involved while onboarding new activities related to knowledge gap or documentation.Make sure the documents have been maintained in structured manner in centralized place which is accessible for every oneContribute towards knowledge sharing initiatives - design and drive. Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.Implement automations to gain efficiency.Contribute towards innovation ideas to improve production quality and customer satisfaction. People management (Career Path/ Mentoring/ Performance management etc)Manage the load in accordance with the team capex.Be an active contributor towards Production League backlogsEnsure defined process are cascaded across Teams and followed through with KPI Preparedness to be part of autonomous feature teamsCo-ordinate with SEC team and implement audit recommendations.Demonstrate proficiency of agile model & CD practices.Focus on upskilling to learn new technologies/ processes.Contribute towards feature team backlogs. ITIL process knowledgeBuild and release tools . Production Change delivery/deployment.Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management.Good exposure on Monitoring tools & implementationGood knowledge & Exposure on any of CD/CI technologies such as Jenkins, etcGood knowledge & Exposure on Monitoring Tools Understanding of functional domain and business processesBuild expertise on business process chain.Contribute towards knowledge repository.Ability to train/coach the team. Analytical skills, Influential skills & out of box thinkingStrong analytical ability to investigate complex issues.Able to take up On-call roster in shorter span and should be autonomous in handling all complex incidents reported during the on-call support duration.Influential skills to take quick decisions in agreement with all stakeholders. Knowledge on Agile model and CD practicesProficiency on Agile practices.Good problem solving and ownership on actions performed.Profile Required: ACE can help you write this job description (go/ACE)Profile requiredGood knowledge on Java/J2EE, REST-API, Analytical & Problem solving skills. Production support L2/L3, Java, CI/CD, SQL. Incident, change and problem managementWhy join usAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
