Responsibilities:
- Collaborate closely with development teams to design, build, and deploy reliable and
- scalable systems while advocating for DevOps practices.
- Implement and manage CI/CD pipelines to enable continuous integration, automated
- testing, and continuous deployment of applications.
- Monitor system performance, conduct capacity planning, and implement optimizations to
- improve system reliability and performance.
- Develop and maintain monitoring and alerting systems to proactively detect and address
- potential issues, ensuring the high availability of applications.
- Automate manual processes and tasks using scripting and automation frameworks to
- improve efficiency and reduce human error.
- Implement infrastructure as code practices, leveraging tools like Docker, Ansible,
- Terraform, or similar technologies to manage and version infrastructure configurations.
- Conduct root cause analysis for production incidents, identify remediation strategies, and
- implement measures to prevent future occurrences.
- Collaborate with cross-functional teams, including developers, operations, and QA, to
- drive the adoption of DevOps principles and ensure a smooth software delivery process.
- Participate in on-call rotations to respond to critical incidents and ensure system
- availability outside of regular business hours.
- Continuously evaluate and recommend new tools, technologies, and practices to
- enhance the DevOps and SRE capabilities of the organization
KPIs:System Availability: Measure the percentage of time that the systems and applications areavailable to end-users without any disruptions or downtime. This KPI reflects the reliability andstability of the infrastructure.
- Metric: Percentage of uptime
- Calculation: (Total uptime / Total time) * 100
- Expectation: 99.5% uptime
Deployment Frequency: Track the frequency of software deployments or releases. This KPIdemonstrates the effectiveness of the CI/CD pipelines and the ability to deliver new features andupdates to the production environment.
- Metric: Number of deployments per day/week/month
- Calculation: Count of successful deployments
- Expectation: 5 deployments per day or 6 major per week
Change Failure Rate: Monitor the percentage of software deployments or changes that resultin incidents or issues. This KPI reflects the stability and quality of the deployment process andthe effectiveness of testing and validation procedures.
- Metric: Percentage of failed deployments
- Calculation: (Number of failed deployments / Total number of deployments) * 100
- Expectation: between 0 to 15%
Infrastructure Scalability: Measure the ability to scale the infrastructure resources (e.g.,servers, databases, and network capacity) based on demand. This KPI indicates the agility andresponsiveness of the infrastructure to handle increased workloads or traffic.
- Metric: Scaling response time (in minutes)
- Calculation: Time taken to scale resources up or down
- Expectation: 30minutes
Time to Recovery (TTR): Calculate the average time taken to recover and restore servicesafter a major incident or downtime. This KPI reflects the efficiency of incident response and theability to minimize service disruptions.Metric: Average time to recover (in minutes)Calculation: Total time taken to recover from major incidents / Number of incidentsExpectation: Between 5 to 10 minutes
Automation Ratio: Track the percentage of manual tasks or processes that have beenautomated. This KPI demonstrates the level of efficiency gained through automation and thereduction of manual effort.
- Metric: Percentage of automated tasks
- Calculation: (Number of automated tasks / Total number of tasks) * 100
- Expectation: 90%
Customer Satisfaction: Gather feedback from internal stakeholders, development teams, orend-users to measure satisfaction with the reliability and performance of the systems. This KPIprovides insights into the overall effectiveness of the DevOps and SRE practices.
- Metric: Satisfaction rating (e.g., on a scale of 1-10)
- Calculation: Average rating from customer feedback surveys
- Expectation: NPS score above 6
