Chennai / Bangalore - Onsite - Relocate before starting work (Required)
Ability to stay updated with the latest AWS services, features, and best practices through continuous learning and professional development.
Additionally, AWS certifications like AWS Certified Solutions Architect - Associate and AWS Certified Solutions Architect - Professional can validate your skills and knowledge in the AWS ecosystem.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training fresher's, coaching analysts and conducting interviews or participation in hiring drives.
Other Requirement : Mandatory skills
Cloud Architecture Design (HLD, LLD) following AWS best practices
Security & Compliance: AWS Security Services like IAM, Security Hub etc.
Terraform Enterprise, Scripting- Shell, PowerShell.
Migration of private cloud workload to AWS(VMC, EC2, ECS/EKS)
Containerization & Serverless: ECS, EKS, Lambda, Step Functions.
Landing Zone setup using AWS Control Tower.
AWS Organizations, Service Control Policies
