Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Unified Communications Engineering team is looking for a motivated software development engineering manager who can lead a team of DevOps and software development engineers to develop and operate our real time communication applications & platform. We are looking for someone who is an excellent collaborator and has proven experience in hiring, building and leading diverse teams. You would be responsible for managing a team of developers and devops engineers to develop and operate backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will lead and drive a team culture made up of diverse individuals with varied experience levels from Junior to Expert. The selected person should be a technical leader and a team player who has experience working with a geographically distributed team. Must possess strong analytical and development experience to assess the existing platform and work with the team to scale, harden, optimize, and build new solutions to improve customer experience.
Job Description
Who we are:
The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.
In This Role, You Will
- Interview, hire and train new employees.
- Collaborate with project partners to identify product and technical requirements.
- Support applications under development and customize current applications.
- Provide technical leadership throughout the design process and mentorship with regards to practices, procedures, and techniques.
- Serve as a guide and mentor for Junior through Senior level Software Development Engineers.
- Display in-depth knowledge of and ability to apply, process design, and redesign skills.
- Present and defend architectural, design, and technical choices to internal audiences.
- Regular, consistent, and punctual attendance.
- Other duties and responsibilities as assigned.
Requirements
- Ability to work effectively across a matrixed environment and influence without formal authority
- Experience with programming languages, e.g. Java, GoLang, or C/C++
- Convey complex technical issues/problems to programmers in a clear/concise manner.
- Ability to convey complex concepts to business stakeholders in terms relevant to the
- business
- Hands-on experience with Open-Source Software
- Knowledge of VoIP technologies including SIP protocol is a plus
- Working knowledge of SQL and NoSQL databases
- Experience with information security and access control protocols
- Experience with managed service and onshore/offshore team teamwork
- Excellent written and verbal communications skills
- Servant leadership
- Organized, structured, methodical
- Analytical with strong problem-solving ability
- Strong prioritization and time leadership skills
- Adaptable and available
- Experience with System Design
- Experience working in cloud infrastructures like AWS, Open Stack, and VMware.
- Experience with CI/CD tools like Concourse, Ansible, Terraform, and Jenkins
- Experience managing and cultivating a DevSecOps culture
- Demonstrated experience on data security and built-in privacy
- Knowledge on Software Development Lifecycle
What You Can Expect
- Agile software development
- Using Github for revisions
- A team of engineers that are curious about technology and a desire to use it to tackle problems in all sorts of domains
Our Team
- We have a bias for action and outcomes
- We are agile and seek continuous improvement
- We take our work seriously, but don't take ourselves too seriously
- We are passionate about winning together
- We treat customers as partners rather than as tickets to be closed
- We value delivering usable solutions now and iterative refinement over holding out for a perfect solution later
Core Responsibilities
- Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications.
- Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.
- Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.
- Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
- Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.
- Develops proposals, hardware/software changes and other capital expenditure projects.
- Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
