Qualification:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in DevOps engineering.
Required Skill:
- Knowledge with Git and GitHub workflows
- Understanding of L1/L2 working with Rest APIs, API call, data pull from API etc.
- Understanding of Agile or other rapid application development method
- Good knowledge of Python or other scripting language
- Working knowledge of databases and SQL
- Understanding of GCP or any other cloud platform with data engineering services.
- Problem-solving attitude
- Collaborative team spirit
- Strong problem-solving abilities with a focus on customer service.
- Proven ability to handle multiple tasks and prioritize effectively
- Excellent communication and collaboration skills.
- Ability to work with stakeholders to understand requirements and deliver solutions
- Flexibility – willingness to pitch in where needed across program and team
Roles & Responsibilities
Roles & Responsibilities:
- Experience as a Technical support engineer or in a similar software engineering role
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged and tracked on timely fashion in ITSM or any other IT tool.
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
