Company Description
Consultiquo offers a variety of services including IT consulting, professional training programs, on-demand experts, IT project management, digital transformation solutions, and cloud computing solutions. Our expertise in ServiceNow, Data Analytics, Hyper Automation, Cloud, ITIL, Digital Product Management, and Experience Management can transform your IT landscape and propel your business forward.
Location: Hyderabad
Job Type: Full-time, On-site
Role Overview
We are looking for a strong, proactive leader to take on the role of ServiceNow ITSM & Catalog DevOps Lead. This individual will act as the single point of contact (PoC) on behalf of the client, ensuring seamless communication and execution of all ServiceNow-related work. The ideal candidate will be responsible for managing vendor teams, ensuring timely and high-quality deliveries, and driving automation and integration initiatives within the ITSM and Catalog space.
Key Responsibilities- Serve as the primary PoC for the client, managing expectations, addressing concerns, and ensuring smooth project execution.
- Oversee and coordinate all vendor team activities, ensuring adherence to timelines, SLAs, and quality benchmarks.
- Manage end-to-end ServiceNow ITSM and Service Catalog development, including design, configuration, and implementation.
- Ensure integration of ServiceNow with other enterprise systems to streamline workflows and enhance automation.
- Drive process improvements, optimize ServiceNow functionalities, and support ITSM best practices.
- Act as a technical and strategic advisor, identifying potential risks, challenges, and opportunities in ServiceNow implementations.
Required Qualifications & Skills- 9-12 years of experience in ServiceNow ITSM, Catalog Management, and DevOps.
- Strong knowledge of ServiceNow development, integration, and automation.
- Hands-on experience with CI/CD pipelines, test automation, and infrastructure management.
- Ability to coordinate, manage, and hold vendor teams accountable for project milestones and SLAs.
- Strong analytical, problem-solving, and leadership skills.
- Experience in stakeholder management and client engagement.
- Certifications such as ServiceNow Certified System Administrator (CSA), ITSM Certification, or DevOps-related certifications are preferred.
- Bachelor’s degree in Computer Science, IT, or a related field.
