Who We Are
At
CitiusTech, we constantly strive to solve the industry's greatest challenges with technology, creativity, and agility. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence for over 140 organizations through next-generation technologies, solutions, and products. We aim to accelerate the transition to a human-first, sustainable, and digital healthcare ecosystem with the world's leading Healthcare and life sciences organizations and our partners.
Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.
Our Vision
To inspire new possibilities for the health ecosystem with technology and human ingenuity.
What is in it for you?
As a
Senior Software Engineer – Application Support, you will be a part of an Agile team to build healthcare applications and implement new features while adhering to the best coding development standards.
Responsibilities
- Manage end customer communication.
- Provide solutions based on standard SOPs.
- Responsible for day-to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution, and escalation.
- Provide support to client in shifts.
- Initially it will be US working hours across the US Time-zones & then in 24/ 7.
- Should be able to set processes and ensure they are followed in a timely manner.
- Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.
- Log and document incidents within a ticketing system (Auto-generated tickets).
- Refer incidents to senior team when an incident is beyond the scope.
- Ensure SLAs are met and delivered according to Support specification.
- Participate in sharing knowledge and publishing Knowledge articles.
Experience
Location:
Educational Qualifications
- Engineering Degree
- Technical certifications in multiple technologies are desirable.
- ITIL Certification preferred
Skills: -
Mandatory Technical Skills: -
- Experienced in Application Support and Maintenance
- Well-versed in L1-L2 support process (Healthcare Domain)
- Basic understanding of application troubleshooting and ability to independently manage set SOPs
- Expertise in application troubleshooting and know how applications communicate over networks, including the roles of ports and various communication protocols
- Good command in Linux and SQL
- Must have ITIL knowledge
- Familiar with working on ITSM Ticketing tools
- Good understanding of DICOM, HL7 interoperability and PACS workflows
- Excellent communication, problem-solving, and decision-making skills
Good to Have Skills: -
- Knowledge of Cloud (networking and security configurations)
Life at CitiusTech
We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset, centered on our core values of
Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.
Rated by our employees as the
‘Great Place to Work for’ according to the Great Place to Work survey. We offer you a comprehensive set of benefits to ensure that you have a long and rewarding career with us.
Our EVP
Be You Be Awesome is our EVP and it reflects our continuing efforts to create CitiusTech as a great place to work where our employees can thrive, both personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.
Join CitiusTech.
Be You. Be Awesome.
To learn more about CitiusTech, visit www.citiustech.com
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Happy Applying!
