Company Description
"TechProjects India operates and manages the Global Capability Center (GCC) for C&S Wholesale Grocers, a leading grocery supply chain company in the U.S. A ( A 20 Billion Dollor +) . Our GCC drives innovation and operational excellence, supporting C&S’s business functions. Join us and be part of a dynamic team shaping the future of Retail and wholesale supply chain cutting edge technology operations. We provide Excellent benefits!
Work Location/ Timings: It is 3 days onsite job at Orbit 2nd Floor , Knowledge city ,Raidurg , Hyderabad
- Working hours: 2.30 PM to 10.30 PM IST - you can start later to this time and continue more after 10.30 PM – that helps
Job Summary
We are seeking an experienced Change Coordinator to lead and oversee the IT change management process, ensuring that changes to IT services and infrastructure are implemented efficiently while minimizing risk and disruption. The ideal candidate will have a strong background in IT service management (ITSM), process improvement, and stakeholder engagement. This role requires excellent analytical skills, a structured approach to change, and the ability to work collaboratively across IT and business teams.
Key Responsibilities
Change Management Leadership
- Develop, implement, and oversee the IT change management framework, policies, and procedures in alignment with ITIL best practices.
- Ensure all IT changes are properly documented, evaluated, tested, and approved before implementation.
- Lead the Change Advisory Board (CAB) meetings, facilitating discussions on proposed changes, risk assessments, and decision-making.
- Identify and manage risks associated with IT changes, developing mitigation strategies to minimize impact.
Stakeholder Collaboration & Communication
- Work closely with IT teams, business stakeholders, and project managers to ensure smooth transitions during system upgrades, software deployments, and infrastructure changes.
- Communicate IT change schedules, potential impacts, and post-change validation results to stakeholders.
- Develop and maintain a change communication plan, ensuring transparency and alignment across teams.
Process Improvement & Compliance
- Continuously assess and refine the IT change management process to enhance efficiency, minimize downtime, and reduce service disruptions.
- Ensure compliance with industry standards, regulatory requirements, and internal policies related to IT change management.
- Monitor and analyze change success rates, identifying trends and opportunities for process improvement.
Training & Documentation
- Develop training materials and provide guidance to IT and business teams on change management best practices.
- Maintain detailed change records, reports, and metrics to track performance and effectiveness of IT change management processes.
Qualifications & Skills
Required:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 5+ years of experience in IT change management, IT service management (ITSM), or related roles.
- Strong knowledge of ITIL frameworks, with ITIL certification (v3 or v4) preferred.
- Experience managing Change Advisory Boards (CAB) and facilitating change approval processes.
- Excellent problem-solving, analytical, and risk assessment skills.
- Strong communication and stakeholder management abilities.
- Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
Preferred:
- Change management certification (e.g., PROSCI, Certified Change Management Professional (CCMP)).
- Experience with Agile, DevOps, or cloud-based IT environments.
- Familiarity with regulatory requirements such as ISO 27001, SOX, or GDPR related to IT changes.
Why Join Us?
- Lead impactful IT change initiatives in a dynamic and innovative environment.
- Work with cross-functional teams to drive efficiency and reliability in IT services.
- Competitive salary, benefits, and professional growth opportunities.
If you are passionate about driving successful IT changes while minimizing risks and disruptions, we encourage you to apply!
