Role Description
Technical Competencies Required**:
- **Cloud Platforms**: Experience with AWS, Azure, and CaaS
- **Container Orchestration**: Proficiency in Kubernetes and Docker
- **CI/CD Tools & Pipelines**: Familiarity with Artifactory, version control, and CI/CD pipelines
- **Infrastructure as Code**: Knowledge of Terraform and CloudFormation
- **Monitoring and Observability Tools**: Experience with tools like Prometheus, Grafana, and Splunk
- **Incident Management**: Well-versed in incident management and postmortem processes
- L2 Support Responsibilities**:
- **Scope & Responsibilities**:
- Provide advanced technical support and complex troubleshooting that requires deeper technical knowledge beyond basic help desk functions.
- System configuration and parameter adjustments.
- Performance analysis and optimization recommendations.
- Address integration issues between systems and applications.
- Configure advanced monitoring and ing systems.
- Escalate incidents when issues exceed standard expertise.
- Typical Activities**:
- Analyzing application logs, system metrics, and performance data.
- Configuring monitoring dashboards and s.
- Troubleshooting network connectivity and DNS issues.
- Performing database performance tuning and query optimization.
- Configuring and troubleshooting middleware.
- Managing security patches and vulnerability remediation.
- Conducting backup and recovery operations.
- Configuring load balancers and proxies.
- Required Skills**:
- Deep knowledge of operating systems (Linux/Windows)
- Database administration (MySQL, PostgreSQL, MongoDB)
- Familiarity with web servers and application servers
- Proficiency in networking protocols and troubleshooting
- Scripting languages (Python, Bash, PowerShell)
- Experience with cloud platform services (EC2, RDS, Load Balancers)
- Knowledge of Terraform, Helm charts, Kubernetes, AWS
- Familiarity with Jenkins, GitHub Actions (GHA), and Artifactory.
Skills
aws devops,aws,kubernetes,terraform,splunk,mongodb,mysql,
