Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners.
We are seeking highly skilled and detail-oriented Help Desk Technician located in Washington, DC. This position requires a range of technical tasks and skills to support the center and it's operations.
Job Description:
- Administer and support environments in Google Cloud Platform
- Manage compute resources, storage, IAM roles, and networking
- Monitor system performance, uptime, and resource utilization
- Administer Google Workspace (Gmail, Drive, Docs, Meet, Admin Console)
- Manage users, groups, permissions, and organizational units
- Troubleshoot access, sync, and collaboration issues
- Work with Help Desk, security teams, and stakeholders
- Provide technical guidance and support cross-functional efforts
Qualifications: - Education/Experience: A degree in Computer Science, Information Systems, Software Engineering or other related analytical, scientific or technical discipline. A BS/BA is highly preferred.
- Certifications: Salesforce and Google IT Support Professional Certification highly preferred
- Experience: Must have five (5) years of continuous experience in performing Cloud service support role and duties
- Experienced with Google Cloud Platform and Google Work Space
- Ability to work independently and also collaborate with application developers, engineers and others.
- Must be motivated and results oriented.
- Must possess effective written and oral communication skills.
- Citizenship: Must be a US Citizen
SPECIAL NOTES
- This position is contingent upon contract award
- Salary Range Estimate: $90,000-$120,000/Negotiable
- Selected candidate must be able to start within 14 days of offer acceptance
- Position requires on-site presence; remote work is not available
Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
