Sun-Net is looking for smart, agile, intellectually curious engineers who will help us in our mission to build secure, scalable, reliable, and efficient software for our customers in the Electric Utility industry. Sun-Net's iTOA software is being used by thousands of people who deliver power on a daily basis. We are a close-knit team with a passion for improving overall user experience and are well regarded among our customers for our reliable product and excellent customer service. Sun-Net headquarters are located in San Jose, California and this hiring is for our Pune(MH) office.
You can look us up at: www.sunnetsoftware.com
We are seeking a versatile Systems & Support Engineer to manage our server infrastructure and provide high-level technical assistance. This role is perfect for a problem-solver who enjoys the technical challenge of DevOps/SysAdmin work but also finds fulfillment in helping people—whether that’s a colleague at the next desk or a customer using our external products.
Infrastructure & DevOps
- System Maintenance: Administer a hybrid environment of Windows/Linux servers and cloud tenants (Azure/AWS), ensuring 99.9% uptime.
- Automation: Build and maintain CI/CD pipelines and automation scripts to reduce manual overhead.
- Database & Security: Oversee database health (SQL/Oracle) and maintain secure remote access gateways and firewalls.
Internal IT Support
- Employee Enablement: Serve as the primary point of contact for internal hardware and software issues (macOS, Windows, and Linux).
- Onboarding: Manage identity and access for new hires, including account provisioning in Entra ID/Active Directory.
- Fleet Management: Maintain internal workstations, peripherals, and office networking equipment.
External Customer Support
- Tier 2/3 Technical Support: Act as an escalation point for external customers facing complex technical hurdles with our products or services.
- Client Communication: Translate complex technical solutions into clear, actionable instructions for non-technical users.
- Documentation: Create and maintain external "Knowledge Base" articles and FAQs based on recurring customer issues.
Technical Requirements- Hybrid Systems: Proven experience managing both Windows Server and Linux environments.
- Cloud & Identity: Strong background in cloud administration and centralized identity management.
- Support Tooling: Experience using ticketing systems (e.g., Zendesk, Jira Service Management) and remote desktop support tools.
- Scripting: Proficiency in PowerShell, Bash, or Python to automate repetitive support tasks.
Preferred Qualifications- Communication: Exceptional verbal and written communication skills with a "customer-first" mindset.
- Adaptability: Ability to pivot quickly between deep-focus engineering tasks and urgent support requests.
- Certification: CompTIA A+, Network+, or cloud-specific support certifications are a plus.
Applicant must be authorized to work in India
Job Type: Full-time
