Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior DevOps Engineer – Tech Lead — Agentic AI & DevOps
Position: Senior DevOps Engineer – Tech Lead — Agentic AI & DevOps
Experience: 7 - 9 Years
Category: IT Infrastructure
Main location: Mumbai/Bangalore
Position ID: J0426-0990
Job Description:
Responsibilities
- Direct Responsibilities
- Lead technical delivery of AI agents and MVPs for cross-functional business units — IT ops, compliance, risk, business lines — within the group's established agentic framework
- Contribute to and extend the shared agentic framework: propose improvements, develop reusable components, document patterns for group-wide adoption
- Drive pure innovation work in parallel: prototype emerging approaches (LightRAG, TigerRAG, graph-based RAG, advanced MCP patterns) and evaluate their production potential
- Design agentic workflows using LangChain, LangGraph, and LangServe — multi-agent reasoning, tool-calling, stateful orchestration, API/microservice exposure
- Build production assistants on real infra datasets: incident investigation, RCA, change analysis, CMDB querying, run assistance, documentation search
- Implement and enforce guardrails: hallucination control, access control, secrets management, output validation, sensitive data handling
- Own end-to-end observability via LangSmith: prompt tracing, tool call monitoring, evaluation datasets, performance alerting
Contributing Responsibilities
- Coordinate technically across Paris, Mumbai, and group entities — architecture reviews, cross-regional ceremonies, async collaboration
- Provide technical leadership and mentorship to the Mumbai engineering team
- Deploy and operate POC environments on cloud-native and containerized platforms (Docker, Kubernetes, Helm, GitOps, ArgoCD, GitLab CI/CD)
- Formalize architecture patterns and contribute to industrialization specs for build teams across the group
Technical & Behavioral Competencies
Technical Skills:
- LightRAG, TigerRAG, or graph-based retrieval experience
- Contribute to a live agentic framework used across a CAC 40-tier banking group
- MCP server design and connector architecture
- Go or TypeScript alongside Python
- CI/CD & GIT Ops (Expert)
- Observability (Intermediate)
Transversal skills:
- Knowledge of DPDP Act (India) and/or GDPR
- Cross-functional stakeholder engagement (IT ops, risk, compliance, business lines)
- Dual mandate: ship MVPs AND do real innovation — not one or the other
- Ability to work with Agile methods (Mastered)
- Cross-functional and cross-regional scope from day one
- Tech Lead path with direct line to Global Head of Innovation
Specific Qualifications:
Skills Referential (Required Knowledge, Skills And Abilities)
Technical Skills:
- 5+ years in DevOps / AI/ML engineering, with 2+ years on LLM-based agentic systems in production
- Proven experience contributing to or extending a shared technical framework — not just consuming it
- Strong Linux, distributed systems, networking, and enterprise infrastructure architecture expertise
- Mastery of containerized environments: Docker, Kubernetes, Helm, GitOps, GitLab CI/CD, ArgoCD
- Hands-on LangChain, LangGraph, LangServe, LangSmith — real production deployments
- RAG architecture depth: chunking, embeddings, vector stores, hybrid search, grounding strategies
- Solid classical observability: Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry
Transversal Skills:
- Strong grasp of AI security: access control, data protection, auditability, guardrails, secrets management
- Experience in a regulated industry — banking, insurance — with compliance and governance awareness
- Fluent professional English — cross-regional technical leadership and documentation are daily
Behavioral Skills:
- Ability to share/transmit knowledge
- Be results oriented
- Creativity & Innovation / Ability to solve problems
- Ability to collaborate / teamwork
- Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort.
- Provide technical guidance and mentorship to team members.
- Able to work autonomously and as part of a team using strong analytical skills.
- Be service oriented, customer focused, positive, committed and have an enthusiastic “can do” attitude.
- Demonstrate a systematic and logical approach to problem-solving.
- Able to follow the bank’s standards, processes, and procedures.
- Escalating incidents internally or to 3rd party partners when required.
Education Level: Bachelor’s or Master’s degree in Computer Science, Information Technology or Equivalent
Experience level: 7-9 +Years production experience as Senior lead under Agent AI & Devops
Location: Mumbai / Bangalore
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
