📍Host360 | Support Team
For engineers who love troubleshooting problems on modern infrastructure - not just using it.
Job Title: Cloud Support Engineer Intern (Cloud Infrastructure & Managed Services)
Company: Host360
Location: Remote
Type: Paid Internship
Duration: 6 Months
Opportunity for Full-Time: Yes (Based on Performance)
Positions: 3
Stipend - Upto 15K INR (Experienced Members will be given more preference)
Position Overview
We are seeking a motivated and customer-focused Cloud Support Engineer Intern to join our Cloud Infrastructure & Managed Services team. This role is designed for early-career professionals who are passionate about cloud technologies, infrastructure operations, virtualization, and enterprise IT services.
The successful candidate will be responsible for supporting the day-to-day operations of cloud platforms, virtualized environments, storage systems, backup solutions, and managed infrastructure services delivered to enterprise customers. Working alongside experienced cloud architects and operations engineers, the Cloud Support Engineer will assist in monitoring, troubleshooting, incident management, service provisioning, and operational support activities across public, private, and hybrid cloud environments.
This position provides an excellent opportunity to develop hands-on expertise in cloud infrastructure, virtualization, operating systems, storage, networking, automation, and customer support within a Cloud Service Provider (CSP) environment.
Educational Qualifications
Bachelor's degree in computer science engineering or information technology
Key Responsibilities
Cloud Operations & Monitoring
- Monitor cloud platforms, virtual infrastructure, storage systems, and managed services to ensure optimal performance and availability.
- Perform first-level troubleshooting of cloud infrastructure incidents and service disruptions.
- Analyze alerts generated by monitoring platforms and take appropriate corrective actions.
- Escalate complex technical issues to senior engineering teams while maintaining ownership of customer communication and coordination.
- Participate in 24x7 operational support activities as per business requirements.
Infrastructure Administration
- Support provisioning, deployment, and lifecycle management of virtual machines, cloud resources, and customer environments.
- Assist in managing compute, storage, networking, backup, and disaster recovery services.
- Support routine maintenance activities, patch management, upgrades, and system health checks.
- Assist with resource allocation, capacity planning, and infrastructure optimization activities.
Customer Support & Service Management
- Respond to customer service requests, incidents, and operational queries within defined SLA commitments.
- Participate in Incident, Problem, Change, and Service Request Management processes.
- Maintain accurate updates within ticketing systems and operational platforms.
- Coordinate with internal technical teams to ensure timely issue resolution and service delivery.
Backup, Storage & Business Continuity
- Support backup and recovery operations across customer environments.
- Assist in monitoring storage systems and ensuring data protection compliance.
- Participate in disaster recovery testing and business continuity activities.
- Support troubleshooting of backup, replication, and storage-related issues.
Documentation & Compliance
- Maintain and create technical documentation, operational procedures, and knowledge base articles.
- Document customer environments, configurations, and support activities.
- Ensure adherence to organizational security, compliance, and operational standards.
- Contribute to process improvement and operational excellence initiatives.
Learning & Development
- Participate in technical training programs and certification initiatives.
- Develop expertise across cloud platforms, virtualization technologies, storage systems, and managed services operations.
- Stay current with emerging cloud technologies and industry best practices.
Required Technical Competencies
Cloud & Virtualization Fundamentals
- Basic Cloud Computing Concepts
- Public, Private, and Hybrid Cloud Models
- Virtual Machines and Hypervisors
- Resource Provisioning Concepts
- Infrastructure as a Service (IaaS)
Operating Systems
- Microsoft Windows Server Administration
- Linux Administration Fundamentals
- User and Access Management
- Basic System Troubleshooting
Storage & Backup Fundamentals
- SAN, NAS, Block Storage and Object Storage Concepts
- Data Protection and Backup Fundamentals
- Snapshot and Replication Concepts
- Disaster Recovery Basic
Networking Fundamentals
- Networking Fundamentals
- IP Addressing and protocols
- DNS, DHCP, NAT
- VLAN Concepts
- Basic Routing and Switching Knowledge
- Network Troubleshooting Fundamentals
Monitoring & Service Management
- Infrastructure Monitoring Platforms
- Ticketing and IT Service Management Tools
- Log Analysis and Event Monitoring
- Incident and Change Management Processes
Preferred Technical Skills (Good to have)
Candidates possessing exposure to the following technologies will be given preference:
- VMware vSphere
- Nutanix Administration
- Microsoft Hyper-V
- Proxmox Virtualization
- OpenStack
- Kubernetes Fundamentals
- Docker Containers
- S3-Compatible Object Storage
- Backup Technologies
- PowerShell
- Bash Scripting
- Python Fundamentals
- Infrastructure Automation Tools
Preferred Certifications (Good to have)
The following certifications are desirable but not mandatory:
- AWS Cloud Practitioner
- Microsoft Azure Fundamentals (AZ-900)
- Google Cloud Digital Leader
- VMware VCTA or VCP (Associate Level)
- Red Hat RHCSA (Entry Level)
- CompTIA Cloud+
- CompTIA Server+
Desired Attributes
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Customer-centric mindset with strong service orientation.
- Ability to work effectively within cross-functional teams.
- High level of ownership, accountability, and attention to detail.
- Strong willingness to learn cloud and infrastructure technologies.
- Ability to perform in a fast-paced operational environment.
Key Performance Indicators (KPIs)
- Incident Response and Resolution Performance
- SLA Compliance
- Customer Satisfaction Metrics
- Service Request Fulfillment Performance
- Infrastructure Availability Metrics
- Documentation Accuracy and Compliance
- Change Success Rate
- Technical Skill Development and Certification Achievement
- Adherence to Operational and Security Standards
