Project Role : Cloud Platform Architect
Project Role Description : Oversee application architecture and deployment in cloud platform environments -- including public cloud, private cloud and hybrid cloud. This can include cloud adoption plans, cloud application design, and cloud management and monitoring.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 year of full time education
Google Dialog Flow CX Developer JD
Responsibilities:
Responsible for conversational flow design
NLP (Natural Language Processing) integration of Google Dialogflow,
User Experience (UX)
collaborate with cross functional teams, create user stories and Implement
Troubleshoot and debug applications as needed.
Understanding of Design Call Flows
Create User Stories
Develop acceptance criteria
Conversation design, feedback, and tuning
Technical Skills
8 or more years’ experience with Conversational Design experience with a focus on virtual agents
5 or more years of conversational AI
Agent Assist experience
Experience working in an Agile environment
Communication and collaboration skills, comfortable working across the business and being a liaison.
Ability to analyze data and user feedback to drive continuous improvement.
Knowledge of scripting or programming languages preferred
Experience with Telco or Contact Center operations and CCaaS technology
Cloud platform experience (GCP) preferred