Project Role : Cloud Platform Architect
Project Role Description : Oversee application architecture and deployment in cloud platform environments -- including public cloud, private cloud and hybrid cloud. This can include cloud adoption plans, cloud application design, and cloud management and monitoring.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 year of full time education
• Minimum of 4 - 7 years’ experience in supporting and developing Genesys Cloud platform.
Participate and contribute during migration activities from Genesys Engage to Cloud. Troubleshoot issues within the Genesys cloud environment.
• Experience in Genesys Platform, Genesys SDK, GVP – IVR platform, Workforce management.
• Genesys Cloud CX concepts, Work experience on Architect
• Troubleshoot and resolve incidents escalated to the L3 team.
• Create and maintain documentation for L2 Support resources.
• Problem Management, perform root cause analysis and take preventative actions.
• Adheres to support processes and best practices.
• Strong verbal and written communication skills"
