Greetings from “HCL Software” Is a Product Development Division of HCL Tech!!
“HCL Software” Is a Product Development Division of HCL Tech: That operates its primary software business. At HCL Software we develop, market, sell and support over 20 product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.
HCL Software Support Lead Developer/Manager
This person has to have the following:
• Needs to be driven and take initiative
• Has a strong desire to learn the ServiceNow product as well as the
overall support process
• Be able to balance the need to do the right thing for the business
and the client as well as for our L2 Support teams
• Needs to be technical to understand the ServiceNow tool, the
configuration, and backend of the system
• Be able to communicate and work collaboratively with a world
wide team
• Flexible to work in different time zones
Essential Job Functions:
• Identify new opportunities for transforming manual operations in to
automated workflows
• Facilitate deployment and subsequent maintenance of critical
Support infrastructure, considering the needs for high availability,
disaster recovery, and backup
• Serve as escalation point for incidents related to the functioning of
the code
• Collaborate with engineers and cross functional teams to deliver
high quality features, defects, and enhancements
• Define and improve process; share and follow development best
practice
• Ability to lead, mentor and guide junior engineers
• Ability to recognize needs of the team, such as training
• Good level of spoken and written English
Developer functions
• Good knowledge of Agile Development and apply rigor in
following it.
• Understanding of what makes good User Interface experience.
• Be able to translate ideas into requirements
• Be able to translate requirements into actionable stories
• Be able to translate stories into bug free working code.
• Good knowledge of the JavaScript language and debugging
JavaScript
• Good knowledge of Angular
• Good understanding of REST APIs
• Good understanding of Relational databases
• Quick learner with the ability to understand and apply what was
learned
Tester functions
• Write complete test cases
• Write up detailed comprehensible defect reports
Location: Pune
Exp:5-10 yrs