Deep expertise with: - Enterprise infrastructure (on-prem and cloud hybrid) - AWS Cloud Computing (certification required) - Expertise in at least two of the below and intermediate knowledge at least three of the others - Cloud Architecture - Security Framework - System Operations - Network - Database - Development/DevOps
Responsibilities
- Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.
- Implement and oversee complex, and enterprise-level IT system and services, including rollout of new services for all applications or shared services
- Lead critical incident response efforts and root cause analysis
- Lead critical application releases and implementations that include interfacing application changes and coordination
- Interface and maintain partnerships with vendors and service provider
- Represent the team in discussions with business, development and management in decision making processes and meetings and informing management of the results and outcomes
- Perform as subject matter expert for the service/application/infrastructure/area and provide insight around design, operations, functionality and impacts of changes to all teams, including development and business teams
Qualifications
• Ability to do analysis, design and implement solutions to issues in the environment. Able to present to management and represent the solutions for approval.
Required Skills
- Information Technology Infrastructure Library (ITIL) Certification is required.
- Use of Office products including Excel, Word, Outlook).
- Provide recommendation on continuous improvement and lead the execution of the same
- Creation of dashboards, automation scripts, etc. to increase observability, reduce manual work, and ensure business uptime that can be utilized by other members of the team and also by the business and other technical teams
- 10+ years experience including cloud operations and engineering along with development/scripting or cloud architecture experience.
- Bachelor's degree
Preferred Skills
· Specialized service/application/infrastructure subject matter expertise (certification if appropriate)
·Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.
