Role Description
Lead Linux/Unix Systems Engineer (Offshore)
Knowledge Transfer
A 4-6 week paid knowledge transfer window during which the retiring Temple engineer overlaps with the incoming team, anchored by the Onshore Engagement Manager.
Format: structured screen-share sessions, recorded and indexed into a runbook library; shadowing and reverse shadowing of activities; daily standups with the offshore Lead during the overlap; weekly review with Temple Health Infrastructure leadership.
Post Knowledge transfer, the major indicative activities to be performed by each role are as below: (Reprioritization allowed within agreed capacity and scope, material changes will require a CR)
- Onshore Engagement Manager
- Primary point of contact and overall owner of the engagement
- Accountable for offshore delivery quality, timelines, and adherence to Temple processes
- Lead governance reviews (weekly/monthly/quarterly) and stakeholder communication
- Represent at CAB; manage high-risk changes and enforce change-freeze rules
- Provide hands-on AIX and Epic ODBA expertise during US hours
- Handle escalations, lead Sev1 RCA, and drive corrective actions to closure
- Set priorities, guide offshore team, and manage performance/skill development
- Own compliance posture for offshore privileged access and audits (HIPAA/HITRUST/SOX)
- Sponsor standardization/automation outcomes and report progress
- Lead and validate 4-6 week knowledge transfer into runbooks/documentation
- Lead Linux/Unix Systems Engineer (Offshore)
- Senior offshore technical lead for the Linux estate (RHEL primary, Ubuntu secondary)
- Own and drive build/patch/version standardization and reduce manual variance
- Lead automation delivery using Ansible Automation Platform (AAP) and playbook governance
- Operate Tanium patching cadence (monthly + emergency) and maintain compliance reporting
- Serve as escalation point for Sev2/Sev3; partner with Onshore Manager for Sev1
- Implement approved changes in maintenance windows and provide change evidence
- Contribute to architecture, resilience, and capacity planning under Engagement Manager direction
- Mentor the offshore engineer; manage work intake, handoffs, and output quality
- Maintain runbooks/documentation/CMDB and flag drift or risks
- Support audit evidence collection and enforce strict change/access controls
- Linux/Unix Systems Engineer (Offshore)
- Execute daily incident and request tickets in Temple s ITSM during US-overlap and offshore hours
- Perform routine Linux ops (RHEL/Ubuntu): monitoring response, user/group admin, capacity, scheduled jobs
- Triage and resolve issues; escalate with clear diagnostics to the Offshore Lead when needed
- Run monthly patching via Tanium; validate health and produce compliance evidence
- Implement approved changes in maintenance windows and document implementation evidence
- Support emergency patches/out-of-cycle changes as directed
- Execute and help maintain Ansible automation (AAP); contribute scripts to reduce manual effort
- Remediate configuration drift identified through audits/automation runs
- Maintain runbooks, documentation, and CMDB updates; flag gaps proactively
- Support backup/restore operations and participate in DR tests and access reviews
- Participate in 24x7 on-call rotation; provide first-response triage for off-hours escalations
- Follow strict change/access controls and complete mandatory compliance training (e.g., HIPAA)
In Scope
Objectives
Complete a structured 4 - 6 week transition/knowledge transfer to convert tribal knowledge into sustainable runbooks and documentation
Provide dedicated Linux/Unix managed capacity aligned to Temple Health s ITSM, CAB, monitoring, and SLA ownership model
Stabilize day-to-day operations for the Linux estate (RHEL primary, Ubuntu secondary) with defined US-hours overlap and escalation coverage
Execute consistent patching and change implementation within Temple s change-freeze and maintenance window rules
Reduce operational toil and configuration drift through standardization and automation using Ansible Automation Platform (AAP)
Ensure compliance-ready operations for regulated environments (HIPAA/HITRUST/SOX) with auditable evidence and controlled privileged access
Deliverables
Named resourcing plan and onboarding/transition plan (including 4-6 week KT schedule)
Runbook library created/updated from KT recordings and indexed knowledge articles
Daily ticket execution for incidents/requests within Temple ITSM (with documented handoffs)
Assumptions
The following assumptions apply to this Statement of Work and form the basis for UST s delivery commitments:
Services will be delivered from India using an offshore delivery model, with associates operating primarily during local business hours (12:30 PM to 9:30 PM IST, 3:00 AM - 12:00 PM ET). Coordination across time zones will be managed through agreed communication and governance mechanisms agreed with Customer.
UST associates will function as embedded contributors and will not assume decision making authority reserved for the Customer.
Tooling, platforms, and security products referenced in this SOW are assumed to be Customer owned or Customer licensed unless explicitly stated otherwise.
UST s responsibilities do not include the procurement of third-party software licenses or tools unless explicitly defined in scope.
Onshore Team members will be following UST US holiday calendar.
Offshore Team members will be following UST India holiday calendar.
Capacity and work allocation will be managed by the Customer.
UST will be following the Customer specified practices/processes
All software accesses/licenses/subscriptions for providing the services will be provisioned by the Customer.
Any hardware other than standard configuration desktops/laptops will be provisioned by the Customer.
Skills
devops,linux,unix,change management,
