In this position you will be an IT Manager leading a team of engineers and analysts on the Public Cloud platform enablement TechOps team. You will be responsible for the day2 operations and improvement of the quality, reliability, and cloud engineer experience of the public cloud platform enabling products and services. You will also be accountable for cloud hygiene, platform operations reporting, line of business support, and team leadership amongst a few.
Primary Responsibilities
- Manage a team of Software Engineers and Analysts supporting the enterprise public cloud platform across 3 cloud service providers (Azure, GCP, and AWS).
- Take accountability for Key Public Cloud Platform Metrics spanning adoption, hygiene, enablement, and security.
- Vendor relations on ticket quality holding Cloud Service Provide accountable through reporting and regular connects.
- Implement and improve Public Cloud Platform observability including monitoring and alerting to detect major service events.
- Implement monitoring on the critical components of the public cloud platform enabling products and services. Ensure the proper team is reacting with the correct urgency to monitoring failures.
- High priority issue resolution including driving the resolution of postmortem action items.
- Identify and resolve resiliency and redundancy gaps with the critical public cloud platform enabling products and services.
- Create and provide executive reports for ongoing operations, projects, and issues with the proper level of detail and accuracy to demonstrate platform progress and process maturity.
- Become a subject matter expert on how our public cloud platform operates using that knowledge and understanding to provide sound direction to your team and leadership.
- Create and keep documentation up to date including but not limited to operational playbooks, cloud community docs, cloud platform FAQ docs, and public cloud operational best practices.
- Collaborate with counterparts in other Geographical locations to ensure alignment and smooth execution of critical support activities.
The complexity of this role can be challenging. We work on cloud platform enablement where hundreds of public cloud accounts host hundreds of healthcare technology products and services. Everything you work on will have implications that impact others.
Requirements
- Undergraduate degree in computer science or equivalent experience
- 4+ years working in a DevOps model
- 2+ years leading a team of Software Engineers
- 1+ years of experience in managing and using more than one Public Cloud Platform (GCP, AWS, Azure, Oracle Cloud).
- 2 + years Experience with DevOps engineering tools such as Jenkins, Terraform, etc.
- 2+ years Experience in a fast paced, Agile, continuous integration environment
- 2 + years Experience in Systems Monitoring, Alerting and Analytics
- 1+ years Experience in Log aggregation reporting tools, such as: Elasticsearch, Splunk
- 2 + years Experience working in an off-shore / on-shore model
Preferred Requirements
- Certification in a cloud platform (AWS, GCP, Azure)
- Experience architecting, delivering, and operating large scale, highly available system
- Familiarity with IT standards and best practices, audit, security and compliance (ex: ITIL, ITSM, SOC2, HIPAA, HITRUST CSF)
- Healthcare Industry experience strongly preferred
- Experience in complex projects with division or company-wide scope
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do
your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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