Title : DevOps Engineer III
Location: Bellevue,WA,US Local Candidate only
Contract Role
DESCRIPTION
We are seeking exceptional candidates who possess a unique blend of System and Support skills to successfully support our cloud service and edge device fleets. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within (FTR) to raise the bar on quality and the customer experience.
JOB RESPONSIBILITIES
* Providing Tier II and Tier III resolution of technical inquiries and escalations from Client Fulfillment Centers; the topics of these inquiries and escalations will regard our cloud services and edge device fleets. They may include but are not limited to: deep diving offline robotic software and network issues, driving root cause corrective action, spares and tool identification
* Troubleshoot issues on both AWS cloud service and edge device levels
* Be able to write documentation, such as guides and runbooks
* Log into AWS accounts to analyze CloudWatch logs and determine root causes of failures
* Utilize AWS Systems Manager (SSM) for managing and troubleshooting edge devices
* Perform basic changes on TypeScript AWS CDK and Python packages
* Understand and troubleshoot CI/CD pipelines, including setting up and maintaining customer CDK pipelines
* Login to edge devices and perform basic networking and Linux services troubleshooting
* Engage with customers to resolve technical inquiries and escalations
* Identify and address trending performance issues and improvement opportunities
* Capture customer feedback and leverage field experience to improve product design and development priorities
* Work independently and collaboratively in a fast-paced environment where multi-tasking is required
BASIC QUALIFICATIONS
* 3+ years of experience as a DevOps and/or SysAdmin
* Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway
* Proficiency in Linux OS troubleshooting and basic networking concepts
* Experience with TypeScript and Python
* Familiarity with CI/CD concepts and practices
* Knowledge of edge computing and IoT device management
* Excellent problem-solving and analytical skills
* Strong communication and writing skills for both technical and non-technical audiences
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
PREFERRED QUALIFICATIONS
* AWS certifications (e.g., Solutions Architect, DevOps Engineer)
* Experience with infrastructure-as-code tools, particularly AWS CDK
* Familiarity with containerization technologies (e.g., Docker, Kubernetes)
* Experience with log analysis and monitoring tools
* Knowledge of network protocols and troubleshooting techniques
* Previous experience in a customer-facing technical support role
* Familiarity with Agile methodologies
Will be required to work out of hours and weekends.
Experience with any PLM and ERP system (team currently uses Agile and Oracle)
