Job Summary:We are seeking an experienced DevOps Engineer with a strong background in modern DevOps practices, automation, and CI/CD to join our team. The ideal candidate will have hands-on expertise in GitHub, GitHub Actions, Azure Data Factory (ADF) pipelines, Databricks pipelines, SQL, Maven, and Helm charts. Additionally, the candidate should have experience working in Agile methodologies and possess excellent communication and collaboration skills. Contact Center experience with knowledge and hands-on experience with AI adoption and implementations is a must.Key Responsibilities:
- Design, develop, and implement automated pipelines using GitHub Actions, Azure Data Factory (ADF) pipelines, and Databricks pipelines
- Collaborate with cross-functional teams to ensure seamless integration of DevOps practices and tools
- Develop and maintain Helm charts for deploying applications on Kubernetes
- Work with SQL databases to design and implement data pipelines and workflows
- Utilize Maven to build and manage dependencies for Java-based applications
- Participate in Agile development methodologies, including sprint planning, daily stand-ups, and retrospectives
- Liaise with business stakeholders to understand requirements and provide technical guidance and support
- Work on BAU projects and intake design and assessments for Contact Center applications
- Collaborate with the AI team to adopt and implement AI solutions for Contact Center applications
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve DevOps practices and tools
Requirements:
- 5+ years of experience in DevOps engineering, with a focus on automation, CI/CD, and Agile methodologies
- Hands-on experience with GitHub, GitHub Actions, Azure Data Factory (ADF) pipelines, Databricks pipelines, SQL, Maven, and Helm charts
- Strong understanding of Contact Center applications and technologies, including CCaaS (Contact Center as a Service)
- Experience with AI adoption and implementations in a Contact Center environment
- Excellent communication and collaboration skills, with the ability to work with cross-functional teams and business stakeholders
- Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions
- Bachelor's degree in Computer Science, Engineering, or a related field
Nice to Have:
- Experience with cloud-based Contact Center platforms, such as Amazon Connect or Genesys
- Knowledge of containerization using Docker and Kubernetes
- Familiarity with ITSM (IT Service Management) tools, such as ServiceNow or JIRA
- Certification in DevOps, Agile, or related fields (e.g., AWS Certified DevOps Engineer, Certified Scrum Master)
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
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