Job Summary
The Cloud Engineer will join our Cloud Transformation team and report to the Cloud
Transformation Manager. The transformation team is responsible for moving customers from
on-premise to the cloud. Our work environment is global (multiple time zones), fast-paced and
forward thinking.
Duties and Responsibilities
- Responsible for solely leading, or partnering with other engineers, to move on-premise
customers to the cloud.
- Work with customers to understand and integrate 3rd party applications within or with the
cloud deployment of our software.
- Troubleshoot and resolve platform issues.
- Treat automation as an opportunity, instead of a threat to job security, and help drive
process improvement.
- Coordinate with the cloud engineers that build and operate systems for a rapidly growing
SaaS and Cloud hosting infrastructure.
- Support the development lifecycle of platform design, deployment and debugging.
- Help identify, resolve and prevent existing and future system bottleneck issues.
- Provide technical assistance to developers, testers and engineers to improve operational
eciency, based on customer experiences.
- Help improve/automate installation and deployment scripts.
- Works well in a team environment with a strong customer service ethic.
- Explore concepts, ideas and new technology to create Client solutions to problems.
- Must be detail-oriented.
Qualifications
- Vista installations, configuration and expertise in various modules within the applications
- SSRS and Crystal report expertise
- Ability to successfully complete project tasks as priorities shift.
- Demonstrated experience supporting Windows Operating systems in 24x7 Production
environments.
- Deep knowledge of Windows Server (2008 and 2012) tools and administration (AD, DNS,
IIS, etc).
- Solid knowledge of Windows PowerShell.
- Awareness of system automation strategies using home-grown or automated tools
(Puppet, Chef or others).
- Working knowledge of metrics and alerts for uptime performance and usage.
- Solid experience with Virtual deployments.
- Network administration including VPN conguration and ODBC proxy server.
- Solid understanding of networking concepts such as routing, gateways, remote
connectivity, etc.
- Ability to understand the importance of controlling change without delaying deliverables.
- Ability to draw demarcation points and logically step through complex troubleshooting
scenarios.
Preferred Skills And Experience
- Prior ERP experiences
- Proven Cloud infrastructure administration for AWS, Azure, Rackspace, Cloudstack,
Openstack or other providers in Production environments with GUI or API-based
deployment.
- PaaS web and database conguration and deployment.
- Experience using deployment tools (Octopus Deploy, Release Management, Jenkins and
others).
- SQL (or other database) Server conguration, backup and maintenance.
- Monitoring system conguration (SCOM, CloudWatch, CopperEgg, Pingdom, etc).
Non-Technical
- Ability to directly work with peer groups (spread globally), customers and vendors to
understand needs and requirements.
- Excellent verbal and written communications including documentation.
- Driven and self-motivated to learn new technologies and achieve objectives.
- Ability to work independently.
- Ability to multi-task.
- Good organization skills.
- Strong interpersonal and communication skills.
- Capable of clearly articulating ideas.
- Able to express opinions in an environment of open communication.
- Able to challenge conventional practices.
Working conditions
Work takes place in an oce setting. It requires the ability to sit and work at a keyboard for
extended periods and communicate with team members by phone, computer, and video
teleconferencing.
