Project description
Our client is one of the largest UK grocery and general merchandise retailers and is in the middle of transformation to a technology company in retail. As part of this exercise renovation of the technology landscape taking place across the Company. As a partner, we support our client in this journey and help to develop from scratch new applications for various departments (Supply Chain, Product Lifecycle Management, Finance, HR etc.). Our teams are responsible for the development of platform components in an Agile environment together with the client, based on event-based Microservices architecture. As a developer, you will work with a team of professionals in your country and collaborate with experts from all over the world to develop modern high-loaded applications in a cloud environment. Our ideal candidate is a passionate smart individual with a strong engineering background, ready to work in a self-managed team, accept challenges, and take an active role in their resolutions. The successor will not only solve engineering tasks but also take responsibility for the resolution of the technology company's business goals together with the product owner and business stakeholders. Your effort will help our client to meet their passion to satisfy the most demanded client and to become the number one technology company in retail. In return, you will have the ability to grow your technical skills, extend your network and share knowledge with experts all over the world.
Responsibilities
-Part of Support team to resolve the incidents and speak to colleagues in the UK.
-Collaborate with engineering team to come up with the right fixes to prevent issues where possible.
-Work with teams to create dashboards and alerts to detect issues proactively and the right tools and runbooks to fix issues faster.
-To reduce the incoming volume of tickets identify issues proactively and lastly solve the tickets sooner.
-This is for support and there are 2 shifts between 09:30 AM -10:30 PM and it's a 14*7 rotational shift.
Advanced Troubleshooting:
-Diagnose and resolve complex hardware, software, and network issues escalated from Level 1 support.
-Problem Analysis:
-Identify the root cause of technical problems and implement effective solutions.
Technical Expertise:
-Possess a strong understanding of systems, applications, and troubleshooting methodologies.
Documentation:
-Maintain accurate records of incidents, resolutions, and knowledge base articles.
Communication:
-Communicate effectively with end-users, Level 1 support, and other technical teams to ensure clear information flow and collaboration.
Escalation:
-Know when and how to escalate issues to higher-level support (L3) when necessary.
Knowledge Sharing:
-Contribute to the knowledge base and train Level 1 support on new technologies and procedures.
Performance Monitoring:
-Track and analyze system performance metrics to identify potential issues and proactively address them.
Proactive Support:
-Identify and address potential issues before they impact end-users.
Skills
Must have
-Years of experience in the role
4+
-Hands-on experience with Azure Cloud.
-Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or Travis CI.
-Debugging skills (Java), Knowledge of Linux OS and commands, Shell Scripting, understanding of Kubernetes and Docker commands.
-Splunk
-Dashboard creations, able to write queries based on the error signature.
-Good communication skills
written & verbal.
Nice to have
Good to have
-Prometheus, Ansible, Terraform scripting.
-Experience working in Agile/Scrum teams, and ability to collaborate with cross-functional teams.
